Cultivating Community, Creating Safe Spaces, and Client Retention with Shannon Mattern

In this episode I get to sit down with Shannon Mattern, the founder of Web Designer Academy and host of the Profitable Web Designer podcast. We’re having a candid conversation about cultivating community, creating safer spaces for clients and team members, and how client retention has a place in your program right alongside new enrollments.

 

About Shannon:

Shannon Mattern is the founder of the Web Designer Academy where she mentors web designers to create profitable, sustainable and scalable web design businesses. Her proven frameworks for packaging, pricing, positioning and selling premium web design services have helped hundreds of designers raise prices, book dream clients and work less. 

 

She's also the host of the Profitable Web Designer Podcast, your go-to resource for marketing, mindset, money, management and mentorship for web designers who want to create businesses that provide freedom, flexibility and financial independence.

 

Learn more and connect with Shannon at https://webdesigneracademy.com and www.instagram.com/shannonlmattern or www.instagram.com/profitablewebdesigner

 

Other resources mentioned:

Dr. Lee Cordell: https://www.leeccordell.com/

The Institute for Trauma and Psychological Safety: https://www.institutefortrauma.com/

Connect on Instagram: www.instagram.com/ericanashdesign

Learn more about working with Erica: www.ericanash.com

For transcripts: www.ericanash.com/blog